Life happens — here's exactly where you stand on cancellations and refunds at York Hospitality, in addition to your rights under the Consumer Rights Act 2015.

Table bookings

• Cancel or change a table any time by phone — no charge for ordinary bookings.
• For tables of 8+ secured by card details, cancellations with less than 24 hours' notice may incur a £5 per head no-show charge.

Private hire deposits

• Deposits are fully transferable to another date with 14 or more days' notice.
• With less than 14 days' notice the £50 deposit is retained, but can be used as a credit against a future event at our discretion.

Takeaway orders

If a collection order is wrong, incomplete or not as described, tell us when you collect (or as soon as you notice) and we'll remake it or refund it in full.

Dine-in refunds

If a dish isn't right, tell your server and we will replace it or take it off the bill — that's the deal. Card refunds are processed back to the original card and normally appear within 3–5 working days.

How to reach us

250 Plymouth Grove, Longsight, Manchester, M13 0BG · 07464 448644 · [email protected]

Last updated: October 2026.